28 September - 30 September 2016

Churchill College, Cambridge, UK

The communication game

Dan Ashby Lab49

Session type: Tutorial
Session duration: 45 minutes

About this Tutorial

In this session, I'll start with a fantastic, fun, chaotic communication game. The game shows how difficult communication can be, but how important it is.

Communication is a key skill required by any agile team member. As testers, we need to collaborate with the rest of the team and tell our testing stories (about what we have/haven't tested and why, our discoveries, contexts etc). We are also in a situation within our industry where there are many misconceptions about testing and about what testers do, and we need to communicate to educate people and dispel these misconceptions.

In this session I'll detail the different types of classes of communication when forming sentences and thinking about questions that we ask as we are testing. I'll discuss the different forms of verbal and visual communication too. And finally, I'll talk about the different types of listeners and how to get through to someone and get them to listen.

About the Speaker

Dan is the Deputy Practice Head within Lab49's Quality Practice in London (although he's originally from Glasgow). He's been testing for over a decade, working on a wide variety of products from printer software/hardware/firmware, to web and mobile apps and sites of all different sizes.

He is passionate about context-driven testing and is currently focused on testing web-based software while coaching/training people in software testing and agile.

Dan loves getting involved in the testing community and regularly speaks at conferences and meet-ups. He also blogs, is the co-host of the Testing in the Pub podcast series and has started a community initiative to up-skill junior testers in London through free fortnightly workshop sessions.


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