27–29 September 2017, Churchill College, Cambridge

In agile we trust?

A 45 minute Case Study by:

Matt Hosking

Harbour Technology Limited

About this Case Study

Agile methods are often deemed to be more effective than others because they are transparent and empirical. However, they also rely very heavily on trust. Trust itself is hard to discern, so this session will draw the distinction between being trusted and being trustworthy.

But how do we measure trust, and how do we know if it's improving?

In any environment there are different levels of trust given to teams by managers and other interested parties, but do those teams recognise that and know how they can change it? Also, there are potentially different levels of trust given the other way.

What happens to the trust in a team that fails to deliver on time? How do new agile teams become trustworthy, and does senior management even really trust in agile to deliver at all?

Through work carried out across 2 large government clients, we proposed a series of open questions asking workshop participants to draw charts depicting the 'trust' of their team over time. We then talked through whose trust was important and what events might change the level of trust that they were granted. After repeating this session at multiple sites with different teams, some interesting patterns emerged and a clear message for agile teams has come into focus.

This session will talk through some background and the journey above, then give a clear message of how people can maintain and improve the position of trust that they have, and how they can help others to do the same.

About the Speaker

Matt has his own agile consultancy based in Cornwall, having started out in project management back in the 90s working in capital markets. Back then he delivered some of the first agile built financial web platforms in the UK using small teams of developers and XP techniques.

Matt then moved to freelance work in 2004 and spent time working with Boeing on the first ever fully global Oracle replicating database to support the 7E7 Dreamliner programme. In 2009 he led a team to develop one of the first agile designed data warehouses in the UK and since then has helped clients such as the BBC, SAS, Travis Perkins and Fidelity in delivering large-scale agile programmes.

In recent years Matt has been coaching scrum, DSDM, SAFe and lean methods across the UK and India and is currently delivering agile training to government departments and the private sector.


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