Designing a high performing team - inclusion in the age of AI

After four years at Monzo, more recently, Heldiney has been helping lead design for Business Banking and AI initiatives at Monzo.

Follow along the four year journey of his time at Monzo, pre-profitability when Monzo had less than 5 million customers, to now a complex organisation with over 13 million customers.

A scaling organisation has meant design thinking needed to scale beyond the designer. Monzo’s mission is to make money work for everyone. Whilst moving quickly, customer outcomes need to remain top of mind. This is the story of how design can play a key role in shaping a team’s way of working beyond the pixels-paired with the hard lessons learned along the way.