Eyes on the stars, feet in the mud

How do you transform a successful but traditional insurance business into an agile, digital- and technology-led organisation? In three short years, BGL have taken a journey to update tech and rethink practices that date back 25 years.

Sit back and let us take you on the whirlwind that has been our quest. We will talk about what we got right but we will also explain where, how and why we failed; frequently. Moreover, we will share how achieving whole-business agility enabled us to start thinking about a completely new set of opportunities.

Warning: in this session, we will share the darkest secrets, the lessons we have learned (sometimes painfully) as well as specific examples of practices, approaches and strategies that made a difference and helped us succeed. This is not a presentation for the weak-of-heart nor for those just wanting theoretical concepts with no practical take-aways.