Session type:


Presented by:

Suzanne Lagerweij

Lagerweij Consulting and Coaching

Session time:

03 Oct 11:15 12:45

Session duration:

90 minutes

About the session

Let’s talk about powerful conversations. We all know how to lead constructive conversations, right?

Then why is it so difficult to have those conversations with people at work, especially those in powerful positions that show resistance to change?

Join this session to become a real influencer. Learn how to prepare for difficult conversations and get more successful results from them. We will use Empathy Mapping and The Four Rs model from agile Conversations to improve our conversational skills.

In the session you will learn how to communicate more effectively with the people needed to achieve positive change. You will leave with a self-revised version of a difficult conversation and a practical model to use when you get back to work.

Participant takeaways:

  • How we can analyse the reasons for resistance to change 
  • Practice how to improve our conversation style and be more in control and effective in the way we communicate 
  • Reflect on how we can apply the 4R model in our work situation to better connect to the needs of people with resistance to change


Empathy, Agile conversations, Influence, Communication, Power

This session:

  • Includes interaction
  • Has no session cap

About the speaker(s)