Navigating uncertainty in complex software systems

Theme:  Quality

Uncertainty isn’t a bug - it’s a feature. 

This talk explores how complexity drives uncertainty, why “doing more” fails, and how teams can use the Cynefin framework to navigate change with curiosity.

Participant takeaways:

• why uncertainty feels so uncomfortable and how it drives predictable team behaviours
• how modern software systems become complex and what this means for predicting change
• a practical loop (probe, sense, respond) to reduce uncertainty, using testing as one tool among many