Session type:

Case Study

Presented by:

Sophie Hoepelman

Just Eat

Session time:

01 Oct 12:15 — 13:00

Session duration:

45 minutes

About the session

Theme: AI | Transformation

This case study shares the experience of rolling out an agentic AI platform across the whole of Just Eat and helping teams understand how AI agents can augment their work rather than replace it. From product and engineering to commercial teams, the challenge was not just technical implementation but enabling people to rethink how they work.

The session explores how Just Eat introduced the platform, supported teams in discovering practical use cases and created a culture of experimentation that turned AI from a curiosity into a productivity tool used in real workflows.

Participant takeaways:

  • A practical rollout framework for introducing agentic AI platforms across teams and domains, including activities, timelines and critical success factors
  • Techniques for building internal AI champions and creating a support network that encourages peer learning and experimentation
  • Strategies for driving mindset change and helping teams move from curiosity about AI to confident, everyday adoption in their workflows
  • Lessons learned and pitfalls to avoid based on real challenges encountered during organisation-wide AI rollout, including how to measure success and sustain momentum
     

About the speaker(s)