Session type:


Presented by:

Flavia Circiumaru


Session time:

02 Oct 12:15 13:00

Session duration:

45 minutes

About the session

In the dynamic realm of software development, traditional support methods often fall short, causing productivity and budget issues.

Enter 'The PowerPuffs', a team of innovators determined to revolutionise support practices. Despite encountering twists and turns, they unearthed three practices that reshaped their approach. 

Join us for an exciting journey as we delve into their adventure, exploring obstacles, adopted strategies, and the crucial role of support teams in modern product development. 

Get ready to unlock your team's potential and supercharge efficiency within your organisation.

Participant takeaways:

  • The long-term impacts and disruptions caused by task handovers.
  • Insights into addressing inefficiencies, reducing costs, and improving the support structure through innovative practices.
  • Essential practices for success


Communication, Motivation, Inspiration, Strategy, Problem-solving, Learning, Culture, Scaling, Productivity, Operational Efficiency, Process, Organisation 

About the speaker(s)