The circle of life: lessons learned from killing services

Session type:

Talk

Presented by:

Anne Dhir

SPARCK

Session time:

28 Sep 14:00 — 15:00

Session duration:

60 minutes

About the session

Agile teams focus on creating and iterating products and services, but we need to pay equal attention to decommissioning them. Focusing on ending services will help us create services that are more effective, efficient, sustainable, and adaptable.

This talk builds on existing research and explores the experiences of people who have closed services in health, government, banking, and energy – from emergencies to planned and soft landings - to incorporate the lessons learned in the agile and design processes.

Themes:
Thought Experiment, Sustainability, Controversial, Service Design.

About the speaker(s)

Anne Dhir

Anne is a designer and creative strategist with SPARCK.
She is passionate about achieving sustainable growth by tackling complex systems, whilst carefully balancing the interests of organisations, customers, staff, and the planet. She helps organisations find the path from intention to delivery and learn to design for themselves.

She is a ‘design magpie’, sharing insights across sectors and pushing the boundaries of design by learning from other disciplines. Over the course of her career, she has created dozens of services, but only recently did she get the opportunity to work on closing a service. She is incorporating the lessons learned into her design practice.

Pronouns: She/Her