Session type:


Presented by:

Anne Dhir


Session time:

28 Sep 14:00 15:00

Session duration:

60 minutes

About the session

Agile teams focus on creating and iterating products and services, but we need to pay equal attention to decommissioning them. Focusing on ending services will help us create services that are more effective, efficient, sustainable, and adaptable.

This talk builds on existing research and explores the experiences of people who have closed services in health, government, banking, and energy – from emergencies to planned and soft landings - to incorporate the lessons learned in the agile and design processes.

Thought Experiment, Sustainability, Controversial, Service Design.

About the speaker(s)